Service & Support

For sales and technical support please call us on +44 (0) 1763 245245 or email us at
sales@lockeydigital.co.uk

Our high standard of service guarantees:

  • All the help and advice you need
  • Continued service ‘after the sale’
  • Products are Ex-stock (excluding specials, TBA)
  • Delivery within 24 or 48 hours

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Alternatively you may find your answer here:

About Lockey Mechanical Digital door locks

The Lockey Digital brand has been on the market now for 36 years, it is the original digital door lock of it’s design.
Manufactured in Japan it is regarded by most to be the best quality digital door lock on the market.

Now days there are many very cheap copies available, some claiming to be the original ‘so beware’ you get what you pay for!

Lockey Mechanical Digital door locks are recommended when the need for quality & reliability rises above the dreaded cost factor.

Privacy Policy

Lockey Digital UK Ltd

Registered Office: Unit 6 Saxon Way, Melbourn, Royston, Hertfordshire SG8 6DN

Company Reg No: 1641894
VAT No: 370439160

Privacy Policy

Overview

At Lockey Digital UK Ltd we are committed to maintaining the trust and confidence of our Customer and suppliers. In particular, we want you to know that Lockey Digital UK is not in the business of passing on, selling, renting or trading information with other companies and businesses for marketing purposes. We are committed to protecting your privacy and maintaining the security of any personal information received from you.

This Privacy Policy, will provided you with  information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What we need

  • When you open an account with us or place an order with us, we need to know basic personal information, which does not include any special types of information. Information required is your name, address, email address and telephone details.
  • We may need your credit/debit card details to take a payment for your orders (details are not kept after the transaction is completed)
  • We may need a credit status report provided by third party credit agency if a credit facility is applied for (details are not kept after the credit facility is approved or declined)

*You have the option to withhold personal information that is not required for the order process.

 

  • When we order from you we need to know basic personal information, which does not include any special types of information. Information required is your name, address, email address telephone details and bank details. This allows us to make payments to you via online banking.

*You have the option to withhold personal information that is not required for the order process.

 

Why we need it

We need this information about you to allows us to process and fulfil your order/orders, and provide you with relevant information when it is required, for the purposes of providing our products and services, to manage your account and, and if you agree, to email you about other products and services we think may be of interest to you.

We will not share your information for marketing purposes with any third-party companies.

What we do with it

All the personal data we process is processed by our staff in the UK. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing us at enquiries@lockeydigital.co.uk

We do not sell, rent or exchange your personal information with any third party, except to help prevent fraud, or if required to do so by law.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection representative who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection representative is Michele Fenton and you can contact them at sales@lockeydigital.co.uk

 

About your code

Your lock comes with a factory set code. You can change your code easily.

Your code group is not sequential. You can press your code group in any order as long as you always pre-fix with the C to clear button. This will still give you as many as 8,000 different code groups or in the case of the ‘Little Lockey L220 & L235 5,000 different code groups.

You can only have I code in your lock.

The Lockey Super 8’s allow you to use the same digit twice eg C12244 etc. All the other’s are single digits.

Code change instructions

For all locks (excluding the Super 8 series) Click here for Standard lockey code change instructions

For Super 8 Series only Click here for code change instructions

Before replacing your lock back on the door after code change test the code.
When fitting the lock back on the door ensure you place the spindle at the correct angle
Click here for instructions

About fitting your Digital Door lock

All the parts you need are supplied with your lock including a template for drilling the door.

The parts supplied with your lock will suit a maximum door thickness of 55mm.

The term back set (eg 60mm back set) refers to the measured distance between the edge of the door to the centre of the lock. When determining if you have enough width to fit your lock use the back set measurement plus the remainder of the lock width.

When installing your lock or re-fitting after code change, ensure you position the spindle in the correct angle (see instructions provided with your lock) or follow the link in ‘About your
code’.

About specifying hand of opening

All the  locks have reversible handing which you can easily do . They all come set for right hand opening.  If the door is hinged on the left from the keypad side, change to left hand opening (see instructions provided).

About using outside
All the locks are suitable for inside & outside use. Although we do recommend the SC (satin chrome) finish for the outside.

About Key bypass/key override
The Lockey 2435KD has key override, a good idea if you have a few locks installed all with different codes. Management, security or maintenance can have the key option rather than have to know all the codes.

About the hold back facility
The hold back facility works by width drawing the latch bolt (to open) and pushing the snib on the inside to hold it there. This allows free entry (without pressing the code) if required. The hold back facility can be disconnected if not required.

About the passage function
The passage function (only on 1150, 1650 & 2835) allows you free entry (without pressing the code) but does not width draw the latch, so you would use the lock like a normal knob or lever set.
The passage function can be disconnected if not required.
To set the passage function Press C (to clear) the very top right hand button marked R and then your code.
To unset the passage function press the very top right hand button marked R and then C (to clear).

Explaining the abbreviations of finishes/colours and other

SC – Satin Chrome BB – Bright Brass AB – Antique Brass JB – Jet Black AC – Antique Copper
DS – Double Sided NL – Front only supplied to operate with rim night latches or fire exit hardware
KD – Keyed different KA – Keyed alike KM – Keyed to master