Privacy Policy

Overview

At Lockey Digital UK Ltd we are committed to maintaining the trust and confidence of our Customer and suppliers. In particular, we want you to know that Lockey Digital UK is not in the business of passing on, selling, renting or trading information with other companies and businesses for marketing purposes. We are committed to protecting your privacy and maintaining the security of any personal information received from you.

This Privacy Policy, will provided you with information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What we need

• When you open an account with us or place an order with us, we need to know basic personal information, which does not include any special types of information. Information required is your name, address, email address and telephone details.
• We may need your credit/debit card details to take a payment for your orders (details are not kept after the transaction is completed)
• We may need a credit status report provided by third party credit agency if a credit facility is applied for (details are not kept after the credit facility is approved or declined)

*You have the option to withhold personal information that is not required for the order process.

• When we order from you we need to know basic personal information, which does not include any special types of information. Information required is your name, address, email address telephone details and bank details. This allows us to make payments to you via online banking.

*You have the option to withhold personal information that is not required for the order process.

Why we need it

We need this information about you to allows us to process and fulfil your order/orders, and provide you with relevant information when it is required, for the purposes of providing our products and services, to manage your account and, and if you agree, to email you about other products and services we think may be of interest to you.

We will not share your information for marketing purposes with any third-party companies.

What we do with it

All the personal data we process is processed by our staff in the UK. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing us at enquiries@lockeydigital.co.uk

We do not sell, rent or exchange your personal information with any third party, except to help prevent fraud, or if required to do so by law.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection representative who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection representative is Michele Fenton and you can contact them at sales@lockeydigital.co.uk

Lockey Digital UK Ltd

Registered Office:

Unit 6 Saxon Way, Melbourn, Royston, Hertfordshire SG8 6DN

Company Reg No: 1641894
VAT No: 370439160